Política de envío

Last Updated: July 21, 2026

At Autofunk™, we work to process, prepare, and ship every order as efficiently and securely as possible.

This Shipping Policy explains our order preparation and processing times, estimated shipping times, tracking process, customer responsibilities, customs information, delayed orders, lost packages, and shipping-related claim procedures.

By placing an order on our website, the customer agrees to the terms outlined in this Shipping Policy.

1. Order Preparation & Processing Time

All orders are processed after payment confirmation.

Our standard order preparation and processing time is:

2 to 3 business days.

This period is used to verify, prepare, pack, and arrange shipment of the order before it is handed over to the shipping carrier or logistics provider.

Orders placed on weekends, public holidays, or outside normal processing periods will begin processing on the next business day.

During periods of high demand, promotions, product launches, holidays, supplier delays, inventory adjustments, or special campaigns, processing times may occasionally take longer than usual.

Processing time is separate from shipping time.

The estimated delivery period therefore begins after the order has completed processing and has been dispatched.

2. Estimated Shipping Times

Once the order has been prepared, processed, and shipped, the estimated shipping time depends on the destination.

Our estimated shipping times are:

United States: 5–10 business days

Europe: 5–10 business days

Mexico: 5–10 business days

Colombia: 15–35 business days

Chile: 15–40 business days

Other international destinations: 10–35 business days, depending on the country, carrier, customs processing, and local delivery network.

These shipping times do not include the initial 2–3 business days required for order preparation and processing.

Example

For an order shipping to the United States:

• Preparation and processing: 2–3 business days

• Estimated shipping: 5–10 business days

The estimated total timeframe would therefore normally be approximately:

7–13 business days from order processing commencement, depending on carrier and delivery conditions.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

3. Estimated Delivery Times Are Not Guaranteed

All processing, shipping, and delivery times provided by Autofunk™ are estimates.

By placing an order, the customer understands that delivery times may vary due to circumstances outside our reasonable control.

Possible causes of delays include:

• Customs inspections or international clearance procedures.

• Shipping carrier delays.

• Local postal or delivery services.

• Weather conditions.

• High-volume shipping periods.

• Holidays.

• Incorrect or incomplete shipping addresses.

• Failed delivery attempts.

• Customer absence at the time of delivery.

• Logistics disruptions.

• Supplier or fulfillment delays.

• Import restrictions.

• Strikes or transportation disruptions.

• Force majeure events or other circumstances beyond our reasonable control.

Autofunk™ will make reasonable efforts to assist customers with delayed orders, but we cannot guarantee a specific delivery date unless expressly stated otherwise.

4. Shipping Confirmation & Tracking

Once an order has been shipped, the customer will receive a shipping confirmation when tracking information is available.

Tracking information may take some time to become active after shipment.

In some cases, tracking updates may be delayed due to:

• Carrier processing.

• International transportation.

• Customs clearance.

• Transfer between logistics providers.

• Local postal or delivery system processing.

A tracking number not showing immediate movement does not necessarily mean the package has not been shipped or is lost.

Customers should monitor their shipment using the tracking information provided.

5. Customer Responsibility for Shipping Information

The customer is responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Autofunk™ cannot be held responsible, to the extent permitted by applicable law, for delivery problems resulting from information incorrectly provided by the customer, including:

• Incorrect shipping address.

• Incomplete address.

• Missing apartment or unit number.

• Missing building information.

• Incorrect postal or ZIP code.

• Incorrect city, state, province, or region.

• Incorrect destination country.

• Customer name mismatch.

• Missing delivery information.

• Unavailable recipient.

• Refused delivery.

• Failure to collect the package.

• Address changes requested after the order has already entered processing or shipment.

Customers should carefully review their shipping details before completing their purchase.

If incorrect or incomplete shipping information is provided, Autofunk™ cannot guarantee that the package can be recovered, redirected, replaced, or refunded.

Additional shipping costs may apply when a package must be resent due to incorrect information provided by the customer.

6. Address Changes

Customers who need to change their shipping address should contact Autofunk™ as soon as possible.

Address change requests are not guaranteed.

Once an order has been processed, packed, assigned to fulfillment, or shipped, it may no longer be possible to modify the delivery address.

Autofunk™ is not responsible for an order being sent to the shipping address originally provided by the customer when the address change could no longer reasonably be completed.

7. Delayed Orders

Packages may occasionally be delayed due to:

• Carrier processing.

• Customs clearance.

• International transportation.

• Local delivery problems.

• Seasonal demand.

• Holidays.

• Weather conditions.

• Logistics disruptions.

• Other circumstances outside our reasonable control.

A delayed package is not automatically considered lost.

Before a shipping claim is reviewed as a potentially lost shipment, the estimated delivery period applicable to the destination should normally have passed.

Customers should allow the estimated delivery timeframe to expire before submitting a “not received” claim.

If the estimated delivery period has passed and the order has still not arrived, the customer may contact Autofunk™ so the available tracking information can be reviewed.

Where possible, we may also investigate the shipment with the carrier or logistics provider.

8. Lost Packages

If a package does not arrive within the applicable estimated delivery timeframe, Autofunk™ will review the case using the available:

• Tracking information.

• Carrier status.

• Logistics records.

• Fulfillment information.

• Customer-provided information.

A shipment may be considered lost when the carrier or logistics provider confirms that it is lost, missing, or when tracking demonstrates no reasonable delivery progress after an appropriate investigation period.

If a shipment is confirmed as lost, Autofunk™ will provide an appropriate resolution in accordance with the circumstances and applicable consumer protection law.

Possible resolutions may include:

• Replacement shipment.

• Store credit, where accepted by the customer.

• Refund.

• Another appropriate resolution.

Each case may be reviewed individually before a replacement, refund, or other compensation is approved.

9. Packages Marked as Delivered

If tracking information indicates that a package has been delivered but the customer cannot locate it, the customer should first:

• Verify the shipping address.

• Check the stated delivery location.

• Check with household members.

• Check with neighbors where appropriate.

• Check with building reception or mailroom.

• Check any designated safe delivery area.

• Review the complete tracking information.

• Contact the local carrier where appropriate.

Autofunk™ may request additional information and may investigate the matter with the shipping carrier before determining the appropriate resolution.

A package being marked as delivered by a carrier does not automatically mean that a refund or replacement will be issued without further verification.

Any mandatory consumer rights applicable to the customer's purchase remain unaffected.

10. Failed Delivery, Refused Delivery & Unclaimed Packages

If a delivery cannot be completed because the customer:

• Was unavailable.

• Refused delivery.

• Failed to collect the package.

• Provided incorrect shipping information.

• Provided an incomplete address.

• Failed to respond to carrier communications.

the customer may be responsible for reasonable additional costs caused by the failed delivery where permitted by law.

These costs may include:

• Reshipping costs.

• Return shipping costs.

• Carrier charges.

• Customs-related charges.

• Other non-refundable logistics expenses.

If a package is returned to sender, each situation will be reviewed individually before determining whether a refund, reshipment, or other resolution applies.

11. Customs, Duties, Taxes & Import Fees

For international orders, customs duties, import taxes, VAT, tariffs, brokerage fees, clearance fees, or other local charges may apply depending on the destination country.

Unless specifically stated otherwise during checkout, these charges may be the responsibility of the customer.

These charges are imposed by government authorities, customs agencies, or other local entities and are generally outside Autofunk™’s control.

Autofunk™ is not responsible for:

• Customs processing delays.

• Customs inspections.

• Import restrictions.

• Local customs procedures.

• Refused customs clearance caused by customer action or local restrictions.

• Additional fees imposed directly by local authorities.

If a customer refuses to pay applicable customs duties, taxes, or import fees, the customer may be responsible for reasonable return shipping, disposal, carrier, customs, or other non-refundable costs where permitted by law.

12. International Shipping

Autofunk™ may ship products to multiple destinations worldwide.

International delivery times may vary depending on:

• Destination country.

• Carrier availability.

• Customs processing.

• Local postal systems.

• International transit routes.

• Import regulations.

• Holidays.

• Seasonal demand.

• Local delivery restrictions.

Some countries, regions, addresses, or postal zones may not be eligible for delivery.

If Autofunk™ determines that an order cannot reasonably be shipped to the selected destination, we may cancel the affected order and issue the appropriate refund.

13. Split Shipments

Certain orders may be shipped in more than one package.

This may occur when:

• An order contains multiple products.

• Products are fulfilled from different locations.

• Products have different availability or preparation times.

• Carrier or logistics conditions require separate shipments.

When an order is divided into multiple shipments, customers may receive separate tracking numbers.

The packages may also arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing or lost.

Customers should review all available tracking information before submitting a missing-item claim.

14. Shipping Claims & Required Information

When reporting a shipping-related problem, customers should provide sufficient information for Autofunk™ to identify and investigate the order.

This may include:

• Order number.

• Full name used on the order.

• Email address used at checkout.

• Shipping address.

• Clear explanation of the issue.

• Tracking number, where available.

• Photos or videos where relevant.

For damaged shipments, customers may also be asked to provide:

• Photos of the packaging.

• Photos of the product.

• Photos of the shipping label.

• Video evidence where appropriate.

Claims that do not contain sufficient information may require additional verification before a resolution can be provided.

Autofunk™ may verify shipping claims using carrier information, logistics records, fulfillment information, tracking records, and order history.

15. Damaged Packages During Shipping

If a package arrives visibly damaged, customers should report the issue as soon as reasonably possible.

To assist with investigation, customers should provide:

• Clear photos or videos of the damaged packaging.

• Clear photos or videos of the affected product.

• Photos of the shipping label where available.

• Order number.

• Tracking information, where available.

Customers are encouraged to report visible shipping damage within 24 hours of delivery whenever possible, as this may make it easier to verify the damage with the carrier.

Failure to report a problem within this recommended period does not remove mandatory consumer rights that cannot legally be waived.

Autofunk™ is not responsible for damage caused after delivery by:

• Incorrect handling.

• Incorrect installation.

• Customer misuse.

• Modification.

• Accidents.

• Normal wear and tear.

16. Anti-Abuse & False Claims Policy

To protect our customers, business, and shipping operations, Autofunk™ reserves the right to investigate claims that appear:

• Fraudulent.

• Abusive.

• Excessive.

• Suspicious.

• Misleading.

• Inconsistent with available evidence.

Examples may include:

• Repeated unsupported “not received” claims.

• Claims submitted before the applicable estimated delivery period has passed.

• Claims inconsistent with available tracking information.

• False delivery claims.

• Manipulated or misleading evidence.

• Abuse of refunds, replacements, payment disputes, or chargebacks.

• Refusal to cooperate with reasonable claim verification.

Each claim will be reviewed based on the circumstances and available evidence.

Autofunk™ may refuse a fraudulent or abusive claim where permitted by law.

Nothing in this section limits mandatory legal rights available to legitimate customers.

17. Carrier Delays & Third-Party Logistics

Autofunk™ is not itself the shipping carrier and does not directly control:

• Carrier operations.

• Customs procedures.

• International transportation networks.

• Local postal services.

• Delivery routes.

• Local courier schedules.

Once a shipment is transferred to the relevant carrier or logistics network, delivery timing may depend on third-party operations.

Autofunk™ will make reasonable efforts to assist customers experiencing shipping problems.

However, temporary carrier delays, customs delays, local delivery interruptions, weather events, or other events outside our reasonable control may affect estimated delivery times.

18. Order Cancellation Before Shipping

Orders may only be cancelled according to the cancellation conditions established in our Refund, Return & Limited Warranty Policy.

Customers should submit cancellation requests as soon as possible.

Once an order has entered processing, fulfillment, packing, or shipment, cancellation may no longer be possible.

If an order has already been shipped, the customer may need to wait until delivery and then follow the applicable return process if eligible.

19. Delivery Acceptance

By placing an order, the customer acknowledges that:

• Preparation and processing normally require 2–3 business days.

• Shipping times begin after processing and dispatch.

• Shipping and delivery times are estimates.

• Delivery may be affected by circumstances outside Autofunk™’s reasonable control.

• Customers are responsible for providing accurate shipping information.

• International shipments may be subject to customs duties or import taxes.

• Tracking updates may not always occur immediately.

• Shipping claims may require supporting information and evidence.

• Autofunk™ may verify shipping claims before providing a resolution.

20. Legal Rights

Nothing in this Shipping Policy limits any mandatory consumer rights that apply under the laws of the customer's country, state, province, or region.

If applicable law grants additional rights regarding:

• Delivery.

• Delayed orders.

• Lost shipments.

• Damaged products.

• Cancellation.

• Refunds.

• Consumer remedies.

those mandatory rights will apply.

In case of conflict between this Shipping Policy and mandatory consumer protection law, the legally required consumer rights will prevail.

21. Policy Updates

Autofunk™ reserves the right to update, modify, or replace this Shipping Policy from time to time.

Updates may be made to reflect changes in shipping providers, delivery destinations, logistics operations, business practices, or applicable legal requirements.

The policy applicable to an order will be determined in accordance with applicable law.

Customers are encouraged to review this Shipping Policy before placing an order.

22. Contact

For questions about shipping, order tracking, delayed orders, delivery issues, address changes, or shipping-related claims, contact Autofunk™ at:

autofunkofficial@gmail.com

This is the official Autofunk™ contact email for shipping-related matters.