Política de reembolso

Last Updated: July 21, 2026

At Autofunk™, we are committed to providing quality automotive accessories and car-related products while maintaining a transparent shopping experience.

This Refund, Return & Limited Warranty Policy explains how returns, refunds, exchanges, defective product claims, shipping issues, cancellations, and our 30-Day Limited Return Guarantee are handled.

By placing an order on our website, the customer agrees to the terms outlined below.

1. Scope of This Policy

This policy applies to all purchases made through the official Autofunk™ website.

Autofunk™ sells internationally. This policy applies worldwide, except where local consumer protection laws provide mandatory rights that cannot be excluded or limited.

Nothing in this policy limits any legal rights the customer may have under the laws of their country, state, province, or region.

2. 30-Day Limited Return Guarantee

Autofunk™ offers a 30-Day Limited Return Guarantee from the date the order is marked as delivered by the shipping carrier.

This guarantee allows customers to request a return within 30 calendar days after delivery, provided that the product meets all return conditions listed in this policy.

To qualify for a return under the 30-Day Limited Return Guarantee, the product must be:

  • Unused.

  • Uninstalled.

  • Unmodified.

  • Undamaged.

  • In completely new condition.

  • Free from scratches, marks, dirt, stains, wear, damage, or signs of use or installation.

  • Returned in its original packaging.

  • Returned with all accessories, manuals, inserts, components, mounting hardware, cables, protective materials, and other items originally included.

  • Suitable for resale.

Products that have been installed, mounted, connected, modified, altered, cut, drilled, damaged, used, or otherwise handled in a way that affects their condition or resale value may not qualify for return.

The 30-Day Limited Return Guarantee is not a free trial period and does not allow customers to install, use, test extensively, modify, or damage a product and then return it afterwards.

3. Products Not Eligible for Return

Returns will not be accepted if:

  • The product has been used.

  • The product has been installed or mounted.

  • The product has been modified, altered, cut, drilled, painted, customized, or permanently attached.

  • The product has scratches, marks, stains, dirt, damage, wear, or other signs of use or installation.

  • Electrical components, wiring, connectors, mounting components, adhesive materials, or other parts have been modified or damaged.

  • Protective films, seals, or packaging have been removed where removal affects the product's resale condition.

  • The product is missing packaging, accessories, manuals, inserts, mounting hardware, cables, components, or other included items.

  • The product is not suitable for resale.

  • The return was sent without prior approval from Autofunk™.

  • The return request contains false, incomplete, or misleading information.

Autofunk™ reserves the right to refuse any return that does not meet these conditions, subject to applicable law.

4. Customer Responsibility for Product Selection and Compatibility

The customer is responsible for selecting the correct product, size, color, design, model, variant, dimensions, and compatibility before placing an order.

For vehicle-related products, customers are responsible for verifying compatibility with their vehicle before purchase and installation.

This may include checking:

  • Vehicle make.

  • Vehicle model.

  • Vehicle year.

  • Vehicle trim or version.

  • Product dimensions.

  • Mounting requirements.

  • Connection type.

  • Electrical requirements, where applicable.

  • Installation requirements.

  • Any other compatibility information provided on the product page.

Returns or exchanges due to customer selection or compatibility errors may be approved only if the product remains unused, uninstalled, unmodified, undamaged, complete, and in its original packaging.

Customer selection errors include, but are not limited to:

  • Wrong product selected by the customer.

  • Wrong size selected by the customer.

  • Wrong color selected by the customer.

  • Wrong design selected by the customer.

  • Wrong product variant selected by the customer.

  • Product not compatible with the customer's vehicle because incorrect vehicle information was used.

  • Failure to review dimensions or compatibility information before purchase.

  • Change of mind after purchase.

  • Buyer’s remorse.

  • The customer no longer wants the product.

In these cases, the customer is responsible for all return shipping costs and any additional shipping costs related to an exchange or replacement.

Original shipping costs are non-refundable unless required by law.

5. European Union Right of Withdrawal

For customers located in the European Union, the customer may have the legal right to withdraw from an online purchase within 14 calendar days from the date the order is received, without giving a reason.

To exercise this right, the customer must contact Autofunk™ through our official customer support channel.

The product should be returned complete and, where applicable, with its original packaging and accessories.

Customers may inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functioning.

If the product has been handled beyond what is reasonably necessary to inspect it and this results in diminished value, Autofunk™ may apply an appropriate reduction to the refund where permitted by applicable law.

Products that have been installed, modified, altered, damaged, permanently mounted, or otherwise handled beyond what is necessary to inspect them may therefore be subject to a reduction in refund value where permitted by law.

Return shipping costs for withdrawal, change-of-mind returns, or customer selection errors are the responsibility of the customer unless applicable law states otherwise.

Nothing in this section limits mandatory consumer rights under applicable European Union or national consumer protection laws.

6. Defective Products

Autofunk™ may offer a replacement, store credit, repair where appropriate, or refund if the product has a confirmed manufacturing defect, subject to applicable law.

A manufacturing defect does not include:

  • Damage caused by misuse.

  • Damage caused by incorrect installation.

  • Damage caused by incorrect handling.

  • Damage caused by unauthorized modification.

  • Damage caused by cutting, drilling, painting, alteration, or customization.

  • Damage caused by incorrect electrical connection.

  • Damage caused by incompatible voltage or electrical systems.

  • Damage caused by accidents or external forces.

  • Normal wear and tear.

  • Damage caused after delivery.

  • Damage caused by improper maintenance.

  • Damage caused by failure to follow product instructions.

  • Damage caused by installation on an incompatible vehicle.

  • Personal preference regarding appearance, color, style, size, or design.

  • Minor color differences caused by screen settings, lighting, photography, or device display variations.

To report a defective product, the customer must provide clear photo or video evidence showing the issue.

Autofunk™ may request additional evidence or information reasonably necessary to determine whether the issue qualifies as a manufacturing defect.

Nothing in this section limits any mandatory legal guarantee or consumer rights that may apply.

7. Wrong Item Received

If Autofunk™ sends the wrong product, size, color, design, model, or variant, the customer must contact Autofunk™ and provide clear photo or video evidence of the item received.

If the error is confirmed, Autofunk™ may offer:

  • A replacement at no additional cost.

  • Store credit.

  • A refund, depending on the circumstances and applicable law.

Autofunk™ may require the incorrect item to be returned before issuing a replacement or refund.

8. Damaged Items During Shipping

If the product arrives severely damaged during shipping, the customer should contact Autofunk™ as soon as reasonably possible.

To help us review and resolve the case quickly, customers are encouraged to report visible shipping damage within 24 hours of delivery and provide:

  • Clear photos or videos of the damaged product.

  • Clear photos of the packaging.

  • Order number.

  • Delivery confirmation or tracking information if available.

Failure to report within 24 hours does not remove any mandatory consumer rights that cannot legally be waived.

Autofunk™ is not responsible for damage caused after delivery, improper handling, incorrect installation, unauthorized modification, or misuse by the customer.

9. Return Authorization Required

Customers must contact Autofunk™ before sending any product back and obtain return instructions.

Unauthorized returns may be refused, rejected, or returned to the sender where permitted by law.

Autofunk™ is not responsible for unauthorized returns, lost return shipments, or items sent to an incorrect return address.

If a return is approved, Autofunk™ will provide the appropriate return instructions.

The customer is responsible for following all return instructions correctly.

10. Return Shipping Costs

Unless the return is due to a confirmed Autofunk™ error, confirmed manufacturing defect, or applicable law requires otherwise, the customer is responsible for return shipping costs.

Return shipping costs are generally non-refundable unless required by law.

The customer is responsible for making sure the returned item is properly packaged and shipped using an appropriate carrier.

Autofunk™ recommends using a tracked shipping service.

11. Inspection of Returned Products

All returned products may be inspected before any refund, exchange, replacement, or store credit is approved.

Autofunk™ reserves the right to reject a return if the product does not meet the conditions of this policy, subject to applicable law.

If the returned product is used, installed, modified, damaged, scratched, incomplete, altered, missing components, or otherwise not suitable for resale, Autofunk™ may, where legally permitted:

  • Reject the return.

  • Refuse the refund.

  • Apply a reduction reflecting diminished value.

  • Offer a partial refund.

  • Return the product to the customer at the customer’s expense.

12. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method used at checkout.

Refund processing time is usually 5 to 10 business days after approval.

The final processing time may vary depending on the customer’s bank, card provider, or payment processor.

Autofunk™ may deduct original shipping fees, return shipping fees, customs duties, import taxes, handling fees, or other non-refundable costs from the refund amount where permitted by law.

13. Exchanges

Exchanges may be approved only if the product is unused, uninstalled, unmodified, undamaged, complete, and returned with all original components and packaging.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, Autofunk™ may offer store credit, an alternative product, or a refund depending on the circumstances and applicable law.

14. Store Credit

In some cases, Autofunk™ may offer store credit as an optional resolution where legally permitted.

Store credit may be offered for:

  • Approved exchanges.

  • Customer selection errors.

  • Compatibility errors caused by incorrect customer selection.

  • Special cases reviewed by our support team.

  • Returns that do not qualify for a full refund but may qualify for another resolution.

Store credit is not redeemable for cash unless required by law.

15. Order Cancellations

Customers should submit cancellation requests as soon as possible after placing an order.

Autofunk™ generally accepts cancellation requests within the first 12 hours after purchase, provided the order has not already been processed, packed, assigned to fulfillment, or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

16. Shipping & Delivery Responsibility

The customer is responsible for providing a complete and correct shipping address at checkout.

Autofunk™ is not responsible, to the extent permitted by law, for issues resulting from:

  • Incorrect or incomplete addresses entered by the customer.

  • Failed delivery attempts caused by circumstances attributable to the customer.

  • Packages not collected by the customer.

  • Packages refused by the customer.

  • Delays caused by the shipping carrier.

  • Delays caused by customs.

  • Delays caused by local delivery services.

  • Delays caused by weather, holidays, strikes, customs inspections, or circumstances outside our reasonable control.

17. Lost, Delayed, or Delivered Packages

If an order is delayed, the customer should contact Autofunk™ so the available tracking information can be reviewed.

If the carrier confirms that the package is lost, Autofunk™ will review the case and provide the appropriate resolution in accordance with applicable law.

If tracking information shows that the package was delivered but the customer reports that it was not received, Autofunk™ may request additional information or verification and may investigate the matter with the carrier.

18. Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, tariffs, brokerage fees, or other local charges may apply depending on the destination country.

Unless clearly stated otherwise at checkout, these charges may be the responsibility of the customer.

19. Product Appearance & Specifications Disclaimer

Autofunk™ makes reasonable efforts to display product colors, designs, dimensions, materials, features, and details as accurately as possible.

However, actual product colors and appearance may vary slightly due to:

  • Screen settings.

  • Device display differences.

  • Lighting conditions.

  • Photography.

  • Manufacturing tolerances.

  • Production batch variations.

  • Materials or finishes.

  • Vehicle configuration.

  • Installation conditions.

Minor non-material differences that do not affect the intended functionality of the product are not necessarily considered manufacturing defects.

20. Automotive Product, Installation & Modification Disclaimer

Certain Autofunk™ products are designed to be installed, mounted, connected, attached, or used in or around vehicles.

Customers are responsible for reviewing installation instructions and compatibility information before installing or modifying a product.

Where professional installation is recommended, Autofunk™ strongly recommends that installation be performed by a qualified professional.

Products that have been permanently installed, modified, cut, drilled, wired, painted, customized, or otherwise altered may no longer qualify for voluntary return under the 30-Day Limited Return Guarantee.

21. Fraud Prevention & Abuse

Autofunk™ reserves the right to investigate any return, refund, exchange, replacement, or claim that appears fraudulent, abusive, excessive, dishonest, or inconsistent with this policy.

Autofunk™ may request reasonable additional verification before approving a return, refund, exchange, replacement, or claim.

22. Chargebacks & Payment Disputes

Customers are encouraged to contact Autofunk™ first so we have an opportunity to investigate and resolve an order issue before a payment dispute or chargeback is opened.

If a customer opens a payment dispute or chargeback, Autofunk™ may provide the payment provider with relevant information, including:

  • Order details.

  • Tracking information.

  • Delivery confirmation.

  • Customer communications.

  • Product photos.

  • Website policy records.

  • Evidence related to the transaction.

23. Required Claim Procedure

To start a return, refund, exchange, replacement, cancellation, or order issue request, the customer should contact Autofunk™ through our official customer support channel.

The request should include:

  • Order number.

  • Full name used on the order.

  • Email address used at checkout.

  • Clear explanation of the issue.

  • Clear photo or video evidence when required.

24. Review & Resolution Time

Once a request is received, Autofunk™ will generally review the case within 24 to 72 business hours.

Autofunk™ may request additional information, photos, videos, or verification if needed.

25. Official Contact Method

All return, refund, exchange, cancellation, defective product, delivery issue, and order claim requests should be submitted through Autofunk™’s official customer support channel.

Using the official support channel helps us manage each case clearly, efficiently, and with appropriate verification.

26. Policy Updates

Autofunk™ reserves the right to update, modify, or replace this policy from time to time.

Any update to this policy will not remove or reduce mandatory consumer rights that already apply to a purchase.

27. Legal Notice

This policy is intended to explain Autofunk™’s return, refund, exchange, limited warranty, and claim procedures.

This policy applies to the maximum extent permitted by applicable law.

In case of conflict between this policy and mandatory consumer protection rights in the customer’s country, state, province, or region, the legally required consumer rights will apply.

Nothing in this policy excludes, limits, or restricts rights that cannot legally be excluded, limited, or restricted.

28. Contact

For questions regarding returns, refunds, exchanges, defective products, cancellations, delivery issues, or claims, contact Autofunk™ at:

autofunkofficial@gmail.com

This is the official support email for Autofunk™ return, refund, exchange, and order-related matters.